Here at Mob Hair, we are committed to providing you exceptional service! Your order will be processed and shipped within 48-72 hours of payment unless you purchase during a sale in which processing time can extend up to 5 days. Our standard shipping will take 2-5 business days. Express shipping is available which will ship out the same day if processed before 2 p.m eastern standard time. Typically there are no shipments on weekends and Holidays. If you wish to exchange product, item(s) must’ve returned in the same condition as you received it (in the original packaging) unopened within 14 days. There are no returns on any cosmetic products. When shipping your product back, please include your order number and the details of the exchange. There are no cash returns only store credit. For any questions you may email mymobhair@gmail.com or 678.310.5627